How can we help?

Faults that aren’t accidental damage, from us rather than a marketplace seller. If something fails in that time, we repair or replace it.

Often, yes. Every listing shows the battery health and cycle count of that exact unit. If health is below our guarantee, we fit a new battery before it ships.

Yes. You have 30 days to change your mind, and we don’t ask why. This is on top of your legal right to cancel within 14 days.

We wipe every device to NCSC guidance before it is resold, and we wipe anything you send us before we pay you.