Returns
30 days to change your mind
Free returns, no questions asked. This is on top of your legal right to cancel within 14 days.
How to return a device
Start a return
Go to your orders, choose the device and tell us if anything’s wrong. It takes a minute.
Pack it up
Use the original box if you can. Remove your accounts and any passcode so we can test it.
Drop it off
Use the free returns label we send you. Keep your proof of postage.
Get your refund
We check the device and refund you to the original payment method.
What can I return?
Any device bought from Phonify, within 30 days of delivery, for any reason. Please return it with everything that came in the box.
Before you send it
Sign out of iCloud, Google or Samsung accounts and turn off Find My. We can’t accept a device that’s still locked to your account, because nobody else could use it.
Refunds
We refund to the original payment method once the device arrives and has been checked. Klarna orders are refunded through Klarna.
Faulty device?
If something isn’t working, you’re covered by our 18-month warranty as well as your rights under the Consumer Rights Act 2015. See our warranty page or contact us.
Returns questions
Yes. You have 30 days to change your mind, and we don’t ask why. This is on top of your legal right to cancel within 14 days.
Tell us within 30 days. We’ll collect it free, and you can have a refund or a replacement. The photos are of the exact unit you buy.
Yes. Every deal has the same free returns and warranty as any other Phonify device.
Still stuck?
Talk to a real person
Live chat or email, and we’ll sort it.